The support teams at World Headquarters strive to provide quality service and reply to all contact requests as soon as possible and have set the following standards in place. Contacts are handled in the order in which they are received, which can create longer than average response times during times of the year when deadlines occur. Response times may be affected due to United States federal legal holidays or unexpected office closures.

 

Outlined below are our standard shipping times.

Standard service time

Voicemails	Two (2) business days
Emails	Two (2) business days
Documentation processing (submitted online)	Two (2) business days
Documentation processing (received by fax, email, or mail)	Five (5) business days after receipt
Product order processing*	Five (5) business days

 

 

*Product order processing times may vary depending on a variety of factors, which are outlined below.

 

Review/processing times

	Mail/email/fax orders	1-2 business days
	District orders	1-2 business days
	Web orders with engraving	1-2 business days
	District orders	1-2 business days
Handling times
	Standard	1-5 business days
	Express**	1 business day
Engraving times		1-8 business days

 

**Express orders are processed on the same business day if received by 12 p.m. Pacific Time. Express handling is not available for orders containing items to be customized.

 

Outlined below are our standard shipping times. Please note that delivery may be delayed due to factors outside of Toastmasters control.

 

Standard Shipping times

United States clubs
	USPS Ground Advantage	2-6 business days
	UPS Ground	1-6 business days
	UPS 1 Day	1 business day
	UPS 2 Day	2 business days
Non-United States Clubs
	Airmail	7-21 business days
	Courier	3-7 business days